Given the long lasting experience in the International lift business, GEM can offer to their customers staff of highly skilled technicians, for real time technical consulting and support to any request both for traction machine or complete lift. Technical assistance starts from the very beginning with product selection and configuration based on lift features, optimizing both product costs, transport costs and delivery times. Tailor made solutions are studied and provided, for the optimal installation time in case of old machines renewal. GEM’s customer is always supported by technical consulting and by extremely quick delivery times, granted also in particular periods of the year, like summer time or prolonged Bank Holidays. GEM’s customer is invited to participate to classes and training courses at GEM’s facilities, managed by skilled supervisors, for the proper maintenance of GEM gearboxes.
GEM is in position to deliver GEM’s products to any destination, both in Italy and internationally, given the cooperation and partnership with the most important forwarders. To meet customers leadtime objectives, GEM relies on accurate planning and synergy with forwarders, thus also reducing overall transport costs. GEM manufacturers state of the art winches for lifts and elevator, top quality products at the best value for money, and has full custom manufacturing capability, for special products or tailor-made solution. Whatever the customer need, we’ve got it!